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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Rachel Greenhaw

Rachel Greenhaw

January 31, 2025

5  out of  5
rating by Rachel Greenhaw
"Thank you Lindsey for the great customer care!"
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Brandon Miles

January 31, 2025

5  out of  5
rating by Brandon Miles
"Lindsay is awesome and was very thorough in explaining our new policy."
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Victor Quiñones

January 31, 2025

5  out of  5
rating by Victor Quiñones
"Very good the experience with the representative of Lindsay Cassidy 10/10"
We responded:
"Thanks, Victor! "
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David & Kim Shaw

January 30, 2025

5  out of  5
rating by David & Kim Shaw
"I dropped by the office and walked in. The office staff was helpful and managed to exceeded my expectations. Thank you for helping me on short notice."
We responded:
"Thank you for the feedback, David! You are always welcome in our office any time. "
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Kayla Bates

January 30, 2025

5  out of  5
rating by Kayla Bates
"Lauren & her team are always working to make sure we have the best rates on any of our policies. High recommend!"
We responded:
"Thank you, Kayla! I appreciate your business for all these years!"
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Deborah Smith

January 30, 2025

5  out of  5
rating by Deborah Smith
"Lauren it was a huge pleasure working with you on the T-Shirts your company sponsored for LAKE BELTON MIDDLE SCHOOL As always Bringing Schools and Businesses Together Through Community Involvement. Thank you for the continuous community support . -ASF -DIRECT-"
We responded:
"I appreciate your feedback, Deborah!"
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Troy Brock

January 29, 2025

5  out of  5
rating by Troy Brock
"Been with them for almost 2 fantastic place. Kind service and extremely helpful with all needs; auto, life and renters insurance."
We responded:
"We've enjoyed having you as a customer these past few years, Troy! Auto, Life and Renters insurance are all very important to us!"
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Anderson Flynn

January 29, 2025

5  out of  5
rating by Anderson Flynn
"Lindsay Cassidy was amazing! She was very kind and patient with me. She took her time to explain my various options. I wish more companies understood the meaning of "customer service". Thanks for everything! I look forward to working with you and your great team. Best of luck to you guys."
We responded:
"We appreciate the 5 star review, Anderson! "
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Danielle McGruer

January 28, 2025

5  out of  5
rating by Danielle McGruer
"Very responsive and easy to work with"
We responded:
"Thank you, Danielle! Easy communication is very important to us. "
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Shelby Pickett

January 21, 2025

5  out of  5
rating by Shelby Pickett
"Very easy to work with!"
We responded:
"I appreciate that, Shelby!"
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daniel neikirk

January 19, 2025

5  out of  5
rating by daniel neikirk
"Great service been with them for over 3 years now since we transfered our polices from Shafen Wagner, been having great customer service with Lauren’s office in changing or updating policies."
We responded:
"Thank you, Daniel! It's been a pleasure being able to work with you these past several years!"
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Daniel Palmer

January 17, 2025

5  out of  5
rating by Daniel Palmer
"I hate buying insurance, especially after having gone through a claim. But I needed better coverage after dealing with my previous company for the tornado. Lauren not only made the home and auto insurance process easy, I actually got a lower rate with significantly more coverage. I was even able to afford an umbrella policy. I feel like I have someone now to answer questions who actually cares about my policy. Thanks Lauren and team!"
We responded:
"We’re thankful for your feedback! It's always the best when we're not only able to help someone obtain better coverage, but also save them money! I appreciate your business, Daniel!"
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Mike Ortega

January 16, 2025

5  out of  5
rating by Mike Ortega
"Lindsey, very professional, helpful and with a smile."
We responded:
"Thank you, Mike! I'm glad Lindsay was able to help you with your insurance!"
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Cody Crittenden

January 14, 2025

5  out of  5
rating by Cody Crittenden
"Lauren is very professional and most of all, easy to talk to. This has been my most pleasant insurance experience in the last twenty years. Projecting kindness is refreshing. Thank you."
We responded:
"I appreciate the kind words, Cody! "
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nichol brinkman

January 13, 2025

5  out of  5
rating by nichol brinkman
"Kind, helpful, supportive office. Informative as well."
We responded:
"Thank you, Nichol! I appreciate your feedback. "
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Winnie Croon

January 9, 2025

5  out of  5
rating by Winnie Croon
"I love their commitment and how they treat their customers. Thank you Lindsey (State Farm)."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Micah Frugia

January 7, 2025

5  out of  5
rating by Micah Frugia
"Lauren Smith State Farm has been a dream to work with since I joined with them towards the end of 2024. They’ve been easy to reach, a breeze to work with, and helpful with any questions or concerns I might have when it comes to my account, insurence, etc. On top of that, they had the most competitive premiums out of everyone I got quotes from. 10/10 would recommend! ⭐️⭐️⭐️⭐️⭐️"
We responded:
"Such a nice review, Micah! I appreciate that!"
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Rebecca Griffin Abney

January 7, 2025

5  out of  5
rating by Rebecca Griffin Abney
"She is fantastic and I love her staff!"
We responded:
"Thank you, Rebecca! I enjoyed meeting with you today!"
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Trevor Olsen

December 19, 2024

5  out of  5
rating by Trevor Olsen
"Lauren’s office, and Magdalena have been absolutely amazing in every way!"
We responded:
"Thank you, Trevor! "
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Travis Loyd

December 4, 2024

5  out of  5
rating by Travis Loyd
"I have been with Lauren Smith since I moved to Texas, with a brief recent period where I left due to rates within the company going too high. During that period I kept checking rates to see when I could come back, because I absolutely hated leaving her and the rest of the team. When I tell you this team goes above and beyond, I truly mean it. They do everything within their power to get you the best coverage for the best rates. I absolutely adore these guys, keep up the fantastic work Team Lauren!"
We responded:
"Thank you for your 5-star review! We appreciate you so much! "
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Ernesto Ron

December 3, 2024

5  out of  5
rating by Ernesto Ron
"Lauren and her team are fantastic! Everyone is so welcoming and they worked with me to find what options were best suited for me and my family. If you are looking for Auto, Home, or Life Insurance in the Belton , TX area - give them a call. I highly recommend you let them take care of you!"
We responded:
"Thanks, Ernesto! Your review means the world to us! "
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Brittany Leigh

December 3, 2024

5  out of  5
rating by Brittany Leigh
"Update: After getting in touch with Lauren she was able to see there was an issue and get my claim rolling. Her ability to contact the claim dept and get answers, as well as getting adjusters & supervisors to finally respond to me, far superseded what an agent does for customers. Lauren did not have to help me; but chose to make it right and get it corrected and smooth sailing. I truly appreciate her understanding of a frustrating 2 month process of repairing my new vehicle .and getting the approve button hit. Very much appreciated making everything right. Original post: My vehicle was hit by two of their drivers on 10/24. It's now 11/27, and they have continuously lied about not receiving emails, even though myself, the body shop, and the vinyl repair shop have all been attached to the emails. Not one single specialist or boss can seem to return a phone call. We have literally all sat together and called State Farm as they try to say they haven't received the estimates. I was on the phone when they hit the approve button, yet they claim they haven't received the email. My brand new Challenger has been driven for approximately 1.5 months and has been in the shop due to their driver hitting me, and they are refusing to get it repaired in a timely manner. And let's not forget, they didn't even want to fairly compensate for a rental, trying to put me in a smaller vehicle. Now I'm waiting through Thanksgiving... this is ridiculous and unprofessional at its finest. USAA, Allstate, Progressive, don't have this problem. I'm the victim and am being treated unfairly. I'm paying for a new vehicle that's just sitting because they still haven't paid the body shops for repairs."
We responded:
"Hi Brittany, I'm not sure if your claim is related to any customers of mine, but if it is, you are more than welcome to call my office so that we can assist you in this claims process. I'm sorry for any inconvenience this has caused you. Feel free to reach out to us if you need assistance. "
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chris rich

December 3, 2024

5  out of  5
rating by chris rich
"This office has a nice welcoming environment and experienced staff to help you with your needs. I must say Andreka definitely knows her stuff when it comes to insurance."
We responded:
"We also believe that Andreka is really great! Thank you for your business, Chris!"
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Vera Koonce

December 2, 2024

5  out of  5
rating by Vera Koonce
"Helpful…friendly…very professional…So glad I went to them…Still with them…Enjoy the overall friendliness of the office…the girls are all awesome…Think I’ll stay"
We responded:
"I appreciate the feedback, Vera! So glad you've had a great experience here with us!"
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Jasmine Abrams

November 29, 2024

5  out of  5
rating by Jasmine Abrams
"Helped me get a lower price and was very friendly really appreciated Ms.Lauren smith."
We responded:
"Thank you for your 5-star review, Jasmine"